Control centre and fault rectification services

Bohlen & Doyen is there for you at all times.

The Energy Industry Act stipulates for all energy suppliers that fault messages in the supply network must be accepted and handled immediately, in order to initiate corresponding rectification measures without delay. Continual reliability of supply must be ensured with the lowest possible downtimes. For this purpose, energy suppliers must provide resources for the operation of a control centre to coordinate the rectification services, or alternatively make use of technically suitable external providers who can take over this task in full. Bohlen & Doyen has demonstrated its expertise in this area over many years.

Our services:

• Continuous availability 365 days a year and 24 hours a day, with specially trained personnel, who if desired can accept incoming messages on behalf of the respective energy supply company

• Consistent and comprehensive documentation, starting with the incoming message, detailed description of the fault, onward transmission to the geographically responsible location of the energy supply company and the initial measures taken
• Advice on the development of alarm and readiness plans, as well as technical and content-related care during change management
• Fully-equipped service vehicles, which in addition to the latest communications facilities also carry the necessary tools, materials and mission-critical equipment

Our strength:
Bohlen & Doyen has the expertise and the resources to carry out this task. The experience gained from the other service areas, such as pipelines, hydraulic engineering and plant construction, is integrated seamlessly to enable holistically oriented understanding and action.

The advantages for our customers:

• Digital recording of all operations for possible submission to courts
• Interdisciplinary fault rectification teams
• Financial planning reliability for the operation of networks